Privacy Policy

1. Who we are

GoldenBond KnitLab provides online knitting education. We are responsible for processing your personal data when you use our website and services.

2. Data we collect

• Account data: name, email, password (hashed), preferences.
• Transaction data: purchased courses, billing country, price paid.
• Usage data: pages visited, progress checkpoints, device and browser information.
• Support data: messages you send via forms or email.
• Cookies and similar technologies: session identifiers and preferences (see Cookies).

3. How we use data

• Provide, improve, and secure our courses and site.
• Process purchases and deliver course access.
• Respond to support requests and technical issues.
• Analyze usage to improve content and accessibility.
• Comply with legal obligations and enforce policies.

4. Legal bases

We process personal data based on contract (providing services), legitimate interests (improving and securing the platform), consent (marketing where applicable), and compliance with law.

5. Sharing

We do not sell personal data. We may share limited data with service providers who help us operate the platform (e.g., payment processing), bound by confidentiality and data protection commitments. We may share data when required by law or to protect rights and safety.

6. Retention

We retain account, transaction, and course progress data while your account is active and as needed to meet legal and accounting obligations. Support inquiries are kept for up to 24 months unless a longer period is required for compliance or dispute resolution.

7. Security

We implement organizational and technical safeguards including encryption in transit, access controls, and regular reviews. No method is 100% secure; please use a strong, unique password.

8. International transfers

If data is transferred internationally, we use appropriate safeguards such as standard contractual clauses and conduct risk assessments as required.

9. Cookies

We use necessary cookies for sign-in and preferences, and analytics cookies to understand site usage. You can manage cookies via your browser settings. Our cookie banner allows you to accept or decline optional cookies.

10. Your rights

• Access and portability
• Correction of inaccurate data
• Deletion and restriction
• Objection to certain processing
• Withdrawal of consent where applicable

To exercise rights, contact us at [email protected]. We may need to verify your identity.

11. Children

Our services are not directed to children under 13. If you believe a child provided us data, contact us and we will take appropriate action.

12. Changes

We may update this policy. We will post changes here and update the effective date. Significant changes may be communicated by email or in-app notice.

13. Contact

Email: [email protected] • Phone: +1 (415) 569-2043