Frequently Asked Questions
How are course levels defined?
Beginner focuses on fundamentals: cast-on, knit/purl, tension, gauge, and simple shaping. Intermediate expands to texture, cables, and colorwork. Advanced covers lace engineering, garment math, and pattern design.
Do I need specific materials?
Each course includes a materials list with yarn weights and needle sizes. We avoid brand mandates and provide substitutes and swatch guidance.
Can I learn at my own pace?
Yes. Your dashboard saves progress and supports rewatching key demos without schedules or deadlines.
Are courses accessible?
We maintain readable contrast, transcripts, captions, and keyboard navigation. If you need adjustments, contact us and we will help configure your setup.
Do you offer certificates?
We provide completion certificates for Intermediate and Advanced tracks. They reflect learning hours and completed projects.
What is your refund policy?
We offer a 14-day refund if you have completed less than 20% of a course. This helps us maintain instructor capacity while being fair to learners.
Can I ask instructors questions?
Yes. Each course includes Q&A threads where you can share progress and ask for feedback. Instructors answer within two business days.
Do you run live sessions?
We host optional live critique sessions monthly. Recordings are available for enrolled learners.